Clivo Ventures Private Limited ("SolvTree", "we", "us") operates the SolvTree platform and related services at solvtree.com. This Privacy Policy describes how we collect, use, store, and protect your information when you use our website and services.
1. Information We Collect
We collect information you provide directly (e.g. when you submit a contact form, book an audit, request a proposal, or engage our services), including name, email, phone number, business name, and project details. We also collect usage data necessary to run the service (e.g. pages visited, device type, browser information).
Our website uses Google Analytics for understanding site traffic and improving user experience. This collects anonymised usage data such as pages visited, session duration, and referral sources. We may use Sentry or similar tools for error tracking and crash reporting to maintain application stability.
2. How We Use Your Information
We use the information to:
- Provide, maintain, and improve our services
- Process payments via Razorpay
- Communicate with you about your projects, account, and support
- Send relevant updates about our services (you may opt out at any time)
- Comply with legal obligations
We do not sell your personal information.
3. Payment Data
All payments are processed securely by Razorpay Software Private Limited ("Razorpay"), a PCI-DSS compliant payment gateway. We do not store your credit/debit card details on our servers. Razorpay handles UPI, cards, net banking, and wallets. Billing records are retained for 7 years as required by applicable tax laws.
4. Data Retention
We retain your project data and account information for the duration of our engagement and for a reasonable period thereafter for support and legal purposes. If you request deletion of your data, we will process it within 30 days, subject to legal retention requirements. Billing records are retained for 7 years as required by applicable tax laws.
5. Cookies & Similar Technologies
We use essential cookies required for the functioning of our website (session management) and analytics cookies (Google Analytics) for understanding site usage. We do not use marketing cookies or third-party advertising trackers. For more detail, see our Cookie Policy.
6. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Access to data is limited to authorised personnel and service providers bound by confidentiality.
7. Third-Party Services
We use the following third-party services in the course of providing our services:
- Razorpay — Payment processing
- Google Analytics — Website analytics
- Google Workspace — Communication and document management
- Vercel — Website hosting
- Formspree — Form submissions
Each of these providers has their own privacy policies governing how they handle data.
8. Your Rights
You may request access to, correction of, or deletion of your personal data by contacting us. You may also withdraw consent where processing is based on consent, subject to legal and contractual constraints. To exercise these rights, contact us at hello@solvtree.com.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a revised "Last updated" date.
10. Contact Us
For privacy-related queries, contact us at hello@solvtree.com.
Clivo Ventures Private Limited
Unit-109, Master Mind-V, Royal Palms Estate, Aarey Milk Colony Road, Goregaon East, Mumbai — 400065, Maharashtra, India.
CIN: U62020MH2026PTC465602 | Phone: +91 99878 08109