F&B
Guest data and review management for a restaurant
Single-outlet restaurant · India
- exit check-in
- 15 sec
- to a working customer database
- 30 days
- sent straight to the owner
- 1-3 stars
Overview
This single-outlet restaurant had plenty of regulars but no record of who they were. A 15-second check-in at the exit now builds the customer list. Low ratings go straight to the owner, and the data drives offers on slow days and alerts when regulars stop coming.
Pain points
- No record of who visited last week or who had stopped coming.
- The owner only heard about unhappy guests from public reviews.
- Feedback forms and guest registers never got filled in.
What we built
- 01
Exit tablet and QR code
Guests leave their name, phone number and a star rating at the door. A QR code on every bill catches the ones who skip it.
- 02
Review routing
Happy guests get a link to leave a public review. Unhappy ones go to the owner's phone.
- 03
Customer database
Visits, ratings and feedback, used for slow-day offers, tracking regulars and spotting the ones who stop coming.
- 04
Review replies and a morning summary
Draft replies to reviews across platforms. A manager's voice note becomes the daily summary.
How it works
- 01Guest leaves
- 0215-second check-in
- 03Rating routed
- 04Customer record
- 05Offers and alerts
Before
No idea who the customers were.
After
A customer database that keeps growing and helps bring regulars back.
